Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach and the depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market sector on six continents.

Commerce.AI platform helps activate unstructured data to build next-gen customer experiences. Our unique technology, which is powered by thousands of pre-built machine learning models, processes and extracts business insights from voice, chat, text, and video data. We turn unstructured data into smart automation using enterprise-grade generative AI technology tuned specifically for your industry.

Empower your business with seamless CCaaS Deployment by InflowCX. We prioritize the successful deployment of your technology investment, tailored to your business needs and timeline. Trust us to execute your CCaaS or UCaaS vision, delivering efficient and effective technology deployment.

Infobip Answers helps build intelligent chatbots to engage, support, and generate leads. You can automate customer support and reduce costs with our no-code virtual assistant. Our fully-encompassed chatbot-building platform enables you to create highly customized chatbots across preferred channels.

With more than 20 years of experience in offering flexibility, scalable talent, and meaningful work, Liveops has been improving the lives of its agents, clients, and employees by creating endless opportunities. Virtual-flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, tax, telecom, and government to trust Liveops to deliver a fully scalable enterprise workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

Enhance customer experience and boost productivity with real-time control using Puzzel Digital Engagement. Gain full control over your channels, aligning customer intent, context, and service availability to guide them seamlessly along the most suitable service path. With a proactive connection to the visitor's digital journey, this solution empowers you to optimize customer experience while driving service and sales productivity to new heights.

LiveVox Unified CRM (U-CRM) syncs information across systems to keep the customer at the center of every interaction. It helps in centralising and standardising key customer information and interaction history, across all communication channels and applications, into a single database. It creates unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.

LiveVox’s full CCaaS suite is purpose-built specifically for contact centers and integrates Omnichannel, WEM, Analytics and AI into a powerful command center that gives you complete control over contact center performance. LiveVox is made by and for contact center strategists. All of our tools are designed to be easy to use, without the need for in-house technical expertise. The core platform, as well as a vast range of additional capabilities, can be configured and activated rapidly and we offer ongoing strategic and technical support.

Broadvoice GoContact is a 100% cloud-based contact center solution designed to help businesses that need a fast, efficient & easy-to-use self-service Contact Center solution. We provide an omnichannel CX for efficient technical support, customer service & sales assistance, helping businesses reduce technological complexity while maximizing the ROI of business conversations. We require fewer IT resources to deliver technology that transforms the communication & collaboration of business operations & is designed with redundancy & resiliency, leveraging the latest programming architecture. We help increase customer satisfaction by boosting powerful features like Agent Assist, Outbound Campaign Dialing & support over voice, email or chat.